FireViewer Platform Overview

FireViewer is a handheld remote operations platform.

From your Treo or other wireless Palm PDA, anywhere in the world, you can monitor live cameras, turn devices on and off, refer to zoomable high-definition maps and diagrams, and more.

Most deployments require only standard web administrator skills.

FireViewer also runs on non-wireless Palm PDAs as a reference documentation system. Content can be updated centrally by the system administrator, and updates on the employee's PDA with every HotSync. The user can refer to huge zoomable maps and diagrams, text documentation, and even video clips.

System Diagram

FirePublisher (our server platform) receives and transcodes Web content for transmission to FireViewer (our client software) on the user's PDA.

Deployments include:

Security & Surveillance

Sprint incorporated FireViewer software into its remote surveillance and control platform for the educational market. School administrators can monitor classroom video feeds, lock and unlock doors, sound alarms, and refer to campus maps, all from FireViewer software on Treo 600 smartphones.

The U.S. Secret Service used FireViewer to carry custom maps of buildings and venues.

The U.S. Navy Seals purchased FireViewer software in volume, for an undisclosed application.

Kawaju Techno Service Corporation Ltd (Japan) purchased the FireViewer platform to deliver factory floor video feeds to quality assurance personnel.
Field Reference Guides

Medtronic deployed FireViewer to over a thousand salespeople for field reference of complex medical products, including zoomable images and video, on inexpensive handheld PDAs.

Novartis, the Swiss drug giant, followed suit a few months later.

General Motors used FireViewer in volume to create exhaustive handheld manuals for exhibitors at the Detroit Motor Show, reduced training costs and providing a reference to beam to fleet buyers' PDAs.

Several U.S. and Canadian medical schools have purchased FireViewer software in volume to provide ready reference material to students (See Field Force Automation, 9/01).

How to use it

CREATE.  To create a document for distribution over the FireViewer platform, simply edit one or more Web pages using your favorite HTML editor, such as Microsoft FrontPage or Macromedia Dreamweaver.  Then, using FireViewer Suite or FirePublisher Server, save this content as a FireViewer object file.  It's that simple.

DISTRIBUTE.  The FireViewer platform can distribute content in every way a PDA can.  This means your organization is never stuck with a commitment to a particular delivery mode, such as HotSync, wireless, or email. Want to email your Palm users a single file containing 100 pages of schematics?  You can.  Beam that document, or a single page, to the guy sitting next to you?  No problem.  Configure a thousand Palm devices to update automatically from a centralized product database?  Sure.  Monitor multiple video security cameras, live, from your wireless mobile device?  We do that.  Distribute searchable encyclopedias of emergency response procedures on memory stick, including escape route maps?  Easy.   The FireViewer platform, and only the FireViewer platform, offers this level of flexibility to PDA users.  You can change your distribution plans at any time, and still reuse 100% of your mobile application development work.  It's safely stored in open-standard HTML, so you are never locked in. FireViewer content is distributed via four components:  FireConverter, FirePublisher, FireProducer, and the Web Development Kit.  These are explained in greater detail at the <Platform Components> page.

DEPLOY.  Solutions built on the FireViewer platform may be viewed using FireViewer for PalmOS.  It is compatible with over 96% of all Palm devices ever made, covering dozens of models, including all new PalmOS devices.  So your organization need not standardize on a particular device.  FireViewer even runs well on the very cheapest Palm hardware, such as a low-end Palm Zire, or the most decrepit Palm IIIc. Naturally, FireViewer supports all the features of the more advanced devices, too -- from wireless connectivity to high-speed ARM chip support.

Case Studies

Stanford Medical School

When Stanford Medical School committed to buy Palm Vx handhelds for all their students, they met a problem: how to maintain mobile multimedia quickly and easily, without requiring students or sysadmins to learn new skills. The answer: FireViewer. By drafting image-rich course materials in HTML, and pushing updates via FirePublisher, materials were updated on every HotSync. Only FireViewer let Stanford incorporate complex draggable, zoomable, hyperlinked images, such as CAT and PET scans.
Lockheed Martin

Lockheed Martin management tasked their intranet group with sending custom maps and diagrams to field employees in critical roles, including their Emergency Response Team and field repair staff. They chose to evaluate FireViewer's client/server system as an easy way to publish custom maps on demand, as well as images that can be seamlessly integrated within complex text descriptions. Password authentication permits secure transmission of data to devices in the field.

Product Demos

Flash Movie - Demonstrates basic functionality of FireViewer client software. Requires Flash Player.

Emergency Management - Demonstrates zoomable facility maps and diagrams. Requires FireViewer trial software.

Field Service - Field repair application, designed to integrate with your existing Web-standards-based field service automation server software. Includes work order, map to job location, field manual describing how to do the repair, video showing the repair being performed, and integrated parts ordering system. Requires FireViewer trial software.

IT Demo - Selections from a mobile Windows NT administrator's manual, with sample diagram. Requires FireViewer trial software.

Tate Museum Guide - Multimedia brochure of London's Tate Museum. Includes, maps, diagrams, artwork and descriptions. Requires FireViewer trial software.

The FireViewer Difference

The FireViewer platform differs in three important ways from all other document and image viewers on the Palm platform.  Any of these would make FireViewer a compelling choice for your organization;  the three together make us, we believe, the only choice.
  1. Integrated media from standard Web editing tools.
    Only FireViewer lets you use standard HTML tools like Microsoft FrontPage to combine video, text, hyperlinks, and images into a single ".pdb" file for distribution to your users (most of the demos above were created in less than one day with FrontPage and FireViewer Suite).  Such integration makes solution development cheaper and more flexible, because it allows many field applications to be built entirely on the FireViewer platform, and to be implemented by a Web designer, rather than a programmer.  You also maintain future flexibility, because you always have an open, HTML version of your content.
  2. Full support for both offline and online content.
    When Palm showcased its Bluetooth wireless devices at CTIA 2002, they chose the FireViewer platform as their core demo, because we are the only end-to-end software vendor to support both online and offline content.  For example, many vendors offer video clip players, but only FireViewer also lets you deliver live video over any wireless Web connection, giving you and your users a migration path as handheld devices move to wireless in the future.  
  3. Customizability.
    FireViewer offers a full line of integrated handheld, desktop and server software, plus developer kits on both the client and server sides.  This gives you a wide range of options in the future to extend your field force automation applications, or to integrate FireViewer functionality into your own custom applications.  When Palm exhibited at the FOSE 2003 government procurement show last week, they again chose FireViewer as one of their central demo applications.
In short, FireViewer offers an end-to-end, open-standards-based, handheld publishing and distribution platform, while other vendors chiefly make narrow, non-integrated point solutions.  Some of these point solutions are quite good.  But for flexibility, ease of use, and future migration, FireViewer is overall a better and safer choice.

More Stability

Handheld devices are a new and sometimes wild corner of the computing world.  Standards have been slow to arrive, technologies have been orphaned, and, to be blunt, many vendors have gone belly-up in recent years, leaving their customers high and dry.

The FireViewer platform stands in sharp contrast.  In commercial release since 1997, the FireViewer handheld software is one of the longest established and most widely used PDA applications in the world.

Moreover, FireViewer uses Web-standard data formats as inputs, so any content you build on the FireViewer platform enjoys the absolute stability and reliability of open standards.  It's impossible to be orphaned or locked in.

Finally, FireViewer's handheld software is compatible with over 96% of Palm devices ever made, covering dozens of models from 9 different manufacturers.  Your organization need not take the risk of early standardization on a handheld device vendor -- today, tomorrow, or ever.

If you need a mobile application solution that is bulletproof to supplier risk, consider FireViewer.  Your organization can push standardization decisions -- handheld hardware, desktop tools, etc. -- far into the future.

FireViewer provides stability and security in uncertain times.

More Choice

FireViewer makes your mobile solution design process faster, cheaper and simpler, by providing a profusion of choices in how you can create, deliver and customize your handheld applications.

  • Extremely rapid development -- develop and test trial solutions in days or hours.  Many of the demo downloads above required only a few hours of development.
  • Use any HTML tool to generate content -- cheaper and easier than standalone application development.
  • Supports 8 source image and video formats:  GIF, JPEG, PNG, TIF, BMP, PCX, AVI, MOV.
  • Wireless is supported, but not required.
  • Supports 9 content distribution methods:  HotSync batch, HotSync pull, Bluetooth, WiFi, cellular, email, infrared beaming.
  • Supports dozens of Palm models from 9 different manufacturers.
  • Change to a different distribution scheme at any time -- maintains flexibility as your organization's needs change.
  • Content source is saved in HTML and other standard Web formats, to avoid lock-in.
  • Client software developer kit (SDK) -- write your own standalone handheld applications that leverage the FireViewer platform.
  • Server side Web development kit (WDK) -- collection of Perl tools that can be extended to provide FireViewer content on demand to handheld users.

If you've searched the Web for other handheld application vendors, then you know that no one else comes close to this level of solution-centered flexibility.

Next Steps

You can try FireViewer for yourself by simply buying FireViewer. It contains everything you need to create HTML documentation bundles on your own PC.

Also, feel free to contact us via the support form with any specific questions not answered here.